We make every possible effort to process every order as quickly as possible – generally within two business days (not including weekends and US holidays). Express and Priority delivery, which are offered as options for most locations, also include expedited processing.

CONFIRMATION MESSAGES: You will receive an order receipt via email from us within a few minutes after you complete your purchase. We will also send you a shipping confirmation via email when your order is shipped by us.

  • Please check your receipt and contact us immediately if any corrections or changes are required. Be sure to check your delivery address for correctness, including house number, street name, apartment/suite number, city, state/province and postal code. (You can get in touch with us by replying to the receipt, or by clicking here. Please be sure to include your name and order number when contacting us.)
  • If you did not receive a receipt from us, please search all of your email folders – including your junk or spam folder – for “Crater Registry.”

TRACKING: A shipping confirmation will be emailed to you when your parcel is dispatched by us. You may track your shipment via the link that is included in the confirmation message. We cannot track your shipment for you.

INTERNATIONAL ORDERS: For postal (air mail) shipments bound for locations outside the United States, orders are usually routed through customs in Los Angeles (LAX) or New York (JFK).

  • After customs clearance, which generally requires 2 or 3 business days, your parcel will be transferred to your local postal service for transport from the United States for final delivery to you.
  • Your tracking number may appear as a Customs ID in your confirmation message. This ID also works as your tracking number.
  • We cannot track your shipment for you. Please contact your local postal service for additional assistance.

HOLIDAYS: Please keep in mind that we experience much heavier order volume during the holiday season (including Christmas, Hanukkah, Diwali, Kwanzaa) beginning in late October and extending through December. As a result, there may be delays in processing your order, and longer transit times may result due to higher holiday parcel volume affecting USPS, UPS, FedEx, DHL and other carriers, as well as your local postal service.

Wondering how long it will take for your order to arrive?

USPS First Class Mail (FCM): 7 to 10 business days to most US locations.

USPS Priority: 3 to 7 business days to most US locations.

USPS Express: 1 to 3 business days to most US locations.

USPS estimates are not guaranteed. You should expect much longer transit times in December, as well as during the Valentines, Mothers Day, Fathers Day, and graduation seasons.

We ship via USPS, which usually transfers parcels to Canada Post in Los Angeles (LAX) or New York (JFK) following customs clearance.

You may expect delivery times from 10 to 14 business days to most major Canadian locations via First Class Mail International (FCMI), with up to an additional two weeks in more rural or remote locations.

We estimate delivery times from 5 to 10 business days to most major Canadian locations via Priority Mail International (PMI), with up to an additional seven days in more rural or remote locations.

United Kingdom · Germany · France · Netherlands · Scandinavia · Spain · Portugal

In general, postal delivery via First Class Mail International (FCMI) requires 10 to 17 business days to major cities, with up to an additional two weeks in more rural or remote locations.

Italy

First Class Mail International (FCMI) delivery via Poste Italiane generally takes 3 to 16 months to most major cities in Italy, with an additional 3 to 12 months to rural or remote locations. Express delivery generally requires 3 to 9 months, while Priority delivery requires 3 to 16 months.
La consegna di First Class Mail International (FCMI) tramite Poste Italiane richiede generalmente da 3 a 16 mesi nella maggior parte delle principali città italiane, con ulteriori 3-12 mesi in località rurali o remote. La consegna espressa richiede generalmente da 3 a 9 mesi, mentre la consegna prioritaria richiede da 3 a 16 mesi.

In general, postal delivery via First Class Mail International (FCMI) requires 10 to 17 business days to major cities in Asia, including China, Japan, Singapore, Hong Kong, and South Korea, with up to an additional 2 to 6 weeks in more rural or remote locations.


In general, postal delivery via First Class Mail International (FCMI) requires 4 to 36 weeks to major cities in South Asia, including India and Pakistan, with up to an additional 4 to 24 weeks in more rural or remote locations.

🚀 For faster delivery service via courier to India and Pakistan, we recommend Shop & Ship.

Have questions? Need more information? Please contact us!